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Date: Sun 14th Jun 2020, 12:03pm

1. In order to access your Examplify Exam, you will need to enter a password. This password will be released to students via LMS 15 minutes prior to the commencement time of the exam. The password can be found in the folder "Final Exam". 

2. For students who do not have the right kit at home or have concerns about technical issues at home 

We have prepared several venues on campus if you can't sit your exams elsewhere and can get to campus. We have limited capacity and will aim to prioritise students in need and who are not able to sit their exam elsewhere. If you'd like to sit your exam on-campus please complete the application form. We will confirm by email your registration with details of the venue. Please be ready at the venue at least 30 minutes before the scheduled start of your exam

3. Exam support

Throughout the exam period a dedicated phone line staffed by UWA staff is available to provide support for your exams: (+61 8) 6488 1212. We can help you with:

• difficulties opening your exams including passwords,
• disruptions or incidents during your exams, or
• issues with uploading your paper.

If you call for help during your exam, don't worry about this flagging as an incident, we'll keep a record and resolve if needed.

If you experience an issue you can also let us know by AskUWA (for time-critical please call (+61 8) 6488 1212).

We have also prepared one page guides for Blackboard (LMS) and Examplify (ExamSoft) exams with quick tips to help you get started and submit your exams.

Technical difficulties:

If it is not time-critical, or for future exams, the University Library staff and ExamSoft (for Examplify exams) can help with IT support:

• University Library:(+61 8) 6488 1255 8am-5pm, Monday - Saturday
• ExamSoft:(+61 3) 8594 1209 24/7

If technical issues mean that you are no longer able to sit or complete your exam, we can help you with Special Consideration, please call us on (+61 8) 6488 1212

Issues with Surface Pro laptops that have two cameras

Some students with Surface Pros have reported that Examplify is switching to the camera on the back of the computer instead of the one facing them.  Details on how to set up their computer correctly is below.  

Issue: Examplify relies on a webcam in order to complete ExamID verification and record the exam (ExamMonitor).  When sitting an exam for the first time on a device (i.e. Mock exam) the student will be asked to select the camera they wish to use if more than one camera exists.  In the majority of cases this should be set correctly.  If for some reason a rear facing camera has been selected which may work for ExamID, but not secure exams where ExamMonitor is enabled, the student will need to disable the rear facing camera.  Devices where this is prevalent include Surface Pros.

Surface Pro users:

Surface Pro 3:

• Device Manager > Cameras > Microsoft LifeCam Rear > Disable
• Device Manager > Intel R AV Screen Camera > Disable

Surface Pro 4:

• Device Manager > Imaging Devices > Microsoft Camera Rear> Disable
• Device Manager > System Devices > Microsoft Camera Rear> Disable 

Students should do this before the exam. If each of the above have been checked and unsuccessful, students should contact Exam Support.
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Last modified: 11:27am Sep 21 2020