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Examplify Updates

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From: Timothy F.
Date: Wed 10th Jun 2020, 12:28pm
The following information was distributed by email. I'm repeating it here in case 
anyone missed it.

1. For students who do not have the right kit at home or have concerns about 
technical issues at home

We have prepared several venues on campus if you can't sit your exams elsewhere 
and can get to campus. We have limited capacity and will aim to prioritise 
students in need and who are not able to sit their exam elsewhere. If you'd like 
to sit your exam on-campus please complete the application form. We will confirm 
by email your registration with details of the venue. Please be ready at the 
venue at least 30 minutes before the scheduled start of your exam

 

2. Exam support

Throughout the exam period a dedicated phone line staffed by UWA staff is 
available to provide support for your exams: (+61 8) 6488 1212. We can help you 
with:

    difficulties opening your exams including passwords,
    disruptions or incidents during your exams, or
    issues with uploading your paper.

 

If you call for help during your exam, don't worry about this flagging as an 
incident, we'll keep a record and resolve if needed.

 

If you experience an issue you can also let us know by AskUWA (for time-critical 
please call (+61 8) 6488 1212).

 

We have also prepared one page guides for Blackboard (LMS) and Examplify 
(ExamSoft) exams with quick tips to help you get started and submit your exams.

 

Technical difficulties:

If it is not time-critical, or for future exams, the University Library staff and 
ExamSoft (for Examplify exams) can help with IT support:

    University Library: (+61 8) 6488 1255 8am-5pm, Monday - Saturday
    ExamSoft:  (+61 3) 8594 1209 24/7

 

If technical issues mean that you are no longer able to sit or complete your 
exam, we can help you with Special Consideration, please call us on (+61 8) 6488 
1212

 

Issues with Surface Pro laptops that have two cameras

Some students with Surface Pros have reported that Examplify is switching to the 
camera on the back of the computer instead of the one facing them.  Details on 
how to set up their computer correctly is below. 

 

Issue: Examplify relies on a webcam in order to complete ExamID verification and 
record the exam (ExamMonitor).  When sitting an exam for the first time on a 
device (i.e. Mock exam) the student will be asked to select the camera they wish 
to use if more than one camera exists.  In the majority of cases this should be 
set correctly.  If for some reason a rear facing camera has been selected which 
may work for ExamID, but not secure exams where ExamMonitor is enabled, the 
student will need to disable the rear facing camera.  Devices where this is 
prevalent include Surface Pros.

 

Surface Pro users:

 

Surface Pro 3:

    Device Manager > Cameras > Microsoft LifeCam Rear > Disable
    Device Manager > Intel R AV Screen Camera > Disable

 

Surface Pro 4:

    Device Manager > Imaging Devices > Microsoft Camera Rear> Disable
    Device Manager > System Devices > Microsoft Camera Rear> Disable

 

Student should do this before the exam.  If each of the above have been checked 
and unsuccessful, students should contact Exam Support.

 
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Last modified: 11:27am Sep 21 2020